Let me give a very clear review of this product because when I was looking for my new topper, the reviews on various products were not detailed enough to guide me well. This is the precise reason that I am going be very detailed with my review so that you can easily make your decision on Cloud9 brand and especially about this topper.
The Cloud9 was explained by the retailer through a rating system like 5.3, 4.3 and 3.3. However, this rating system made it difficult for me to understand the thickness or firmness of the mattress. I contacted the retailer through telephone and asked them a detailed explanation on the rating system. Although they tried to help me very professionally; but they were unable to guide me about rating system.
I had a Serta 2-inch mattress topper so I used it as a measuring scale and decided to buy 4.3. I must say that I own a Simmons Beauty Rest mattress with inner coils. It’s a very hard mattress, so hard that the Serta 2-inch topper is literally useless on top of it.
The Cloud9 mattress topper was delivered at my doorsteps within 10 days. It was packed professionally and was very neat when we unpacked it. Many reviews had warned about the foam smell but there was very meager smell when we opened the box but maybe because it was a very hot day. I kept the unrolled topper in the garage for 3 days. Than we spread it on our bed.
The Serta Topper we had was a bit smaller than our mattress but the Cloud9 is almost the same size as that of the mattress. Unlike Serta Topper, Cloud9 does not give any flat space and has not moved from its place for more than a year. Also Cloud9 was amazingly soft, accommodating and lovely to sleep on.
Our first sleeping experience on the topper was awesome but the next day I and my wife experienced back aches. After a few nights of use, I started having neck pains. I couldn’t understand what was wrong because our sleep was very peaceful. I kept thinking about the problem and finally figured out that my back was not in a proper position during the sleep. My wife is a side sleeper while I am a stomach sleeper. I tried BeautyRest pillows and my wife took the down-filled pillows. Guessing this will take the problem away, I purchased memory contour pillows for me and my wife and the problem was finally resolved.
In short, my experience with Cloud9 topper was wonderful except that I had to buy memory contour pillows. On the positive side, I found that topper fitted my bed precisely and it was very soft but supportive. Also the topper never heated up and gave us a pretty long warranty. On the flip side, I would say that rating system is very confusing and we have to be intuitive to buy what we need. At the high shipping cost, this intuitiveness can be dangerous for the pocket.
About the warranty, I thought we would receive a statement of warranty in the shipping box but it wasn’t there. I contacted the retailer and they replied back instantly stating that to use the warranty service, we only need to return the topper with a statement showing its purchase. It was nice to know. But the question arises that when should we use the warranty anyway?
I am certainly very satisfied with the topper and I recommend it to all sweet sleepers instantly. I had to go through tons of reviews to find out which mattress topper will suit me best. I hope I have made it a little easier for you by writing this detailed review.